Bulbshare Client Collaboration Advocacy Lead

Remote

About the company:

We’re on a mission to solve the world's biggest social and commercial challenges through the power of customer collaboration. Our leading-edge technology and world-class teams help some of the most iconic brands in the world (LEGO, Nestlé, L’Oréal, Samsung) by creating unique online communities that collaborate and provide real-time insights, ideas and content. These customer-led insights fuel new ideas for products, marketing campaigns, content creation and much, much more. As Bulbshare rapidly accelerates its growth, we are looking for an exceptional Client Collaboration Advocacy Lead to join our team and contribute to our mission.

Your role:

An exciting opportunity to work in a high-growth SaaS tech company working within the insights and innovation sector is seeking an ambitious Client Collaborator to support the existing team. This is a new role due to the growth of the company and will support the business as they scale their operations and expand to new markets.

Our Collaboration Leads are the main point of contact for clients. Managing, onboarding and supporting clients on a day-to-day basis, analysing and interpreting data to best meet the clients objectives, and engaging the team around you to deliver on client projects.
The individual we are looking for must have a keen eye for the details, experience in delivering 5 star customer satisfaction, their finger on the pulse of current trends and lots and lots of energy.

Key responsibilities:

As Client Collaboration Advocacy Lead, your key responsibilities will include:

Manage existing client relationships, retention and renewal processes
Work collaboratively with internal stakeholders to ensure activity delivered on time and to a high standard
Drive existing client expansion revenues through building strong client
relationships/networks and proactively seeking-out incremental revenues (new
brands, teams and markets)
Manage new client pilot activity setting clear KPIs and defining a path for
conversion to annual contract
Instil a more commercial focus based around core metrics of retention, expansion and satisfaction and introduce greater organisation and rigour (e.g. quarterly account planning and reviews)
Manage and track customer health KPIs
Responsible for managing a range of fast paced projects – across
multiple international locations
Act as main point of contact for the client on practical issues through the life of the project
Management of project teams in order to meet project management and
objectives
Preparation of presentations to a high standard requiring little or no input from senior management
Ability to present findings to stakeholders at a high level with strategic recommendations
Develop and maintain positive team performance and attitude
Co-ordinate operations to serve client activity

What we are looking for:

Qualifications and technical skills required

Educated to at least degree level or equivalent
Digital marketing or content creation experience either through qualifications or experience
Good appreciation/understanding of marketing / client issues
Self-motivated
Ability to work independently as well as in a team
Experience managing client relationships or project management experience advantageous

Candidate profile

Excellent communication skills, both written and spoken
Ability to work under pressure and to meet tight deadlines
Ability to multitask
Excellent analytical skills
Commercially focused
Presentation experience
Keen eye for details

What’s in it for you:

Hours of work: Full time, (9-5, Monday to Friday)

Location: London, with a hybrid approach to working remotely

Experience all the benefits of working within a leading tech scale-up including a broad, challenging, and diverse role, fun and collaborative working environment, strong team culture and inspiring ambitious Leadership Team

Flexible location – work remotely or from our office in London Bridge
30 days holiday excluding bank holidays
Potential for flexible hours
Health Cash Plan
Pension
Other company perks include team socials, regular team events

Salary range:

£30,000 to £35,000 (based on experience)

You’ll also enjoy…

Flexible location – work remotely or from our offices in London Bridge and Cape Town
30 days holiday excluding bank holidays and Christmas
Potential for flexible hours
Health Cash Plan
Pension
Training allowance for personal and professional development
Other company perks include team socials, regular team events

Contact:

To apply, please send your CV and cover letter to [email protected] with the subject 'Client Collaboration Advocacy Lead Application'.