Bulbshare Senior Client Collaboration Lead

Remote, based in UK or South Africa

About the company:

We’re on a mission to solve the world's biggest social and commercial challenges through the power of customer collaboration. Our leading-edge technology and world-class teams help some of the most iconic brands in the world (LEGO, Nestlé, L’Oréal, Samsung) by creating unique online communities that collaborate and provide real-time insights, ideas and content. These customer-led insights fuel new ideas for products, marketing campaigns, content creation and much, much more. As Bulbshare rapidly accelerates its growth, we are looking for an exceptional Senior Client Collaboration Lead to join our team and contribute to our mission.

Your role:

An exciting opportunity to work in a high-growth SaaS tech company working within the insights and innovation sector is seeking an ambitious Client Collaborator to support the existing team. This is a new role due to the growth of the company and will support the business as they scale their operations and expand to new markets.

Our Collaboration Leads are the main point of contact for clients. Managing, onboarding and supporting clients on a day-to-day basis, analysing and interpreting data to best meet the client’s objectives and engaging the team around you to deliver on client projects.

The individual we are looking for must have 5+ years research experience, heaps of ambition, passion for technology and lots and lots of energy.

Key responsibilities:

As Senior Client Collaboration Lead, your key responsibilities will include:

Manage existing client relationships, retention and renewal processes, ensuring we are highly organised and set up for success
Work collaboratively with the Community and Research Teams to ensure activity is scoped and delivered on time and to a high standard
Drive existing client expansion revenues through building strong client relationships/networks and proactively seeking-out incremental revenues (new brands, teams and markets)
Manage new client pilot activity setting clear KPI’s and defining a path for conversion to annual contract
Instil a more commercial focus based around core metrics of retention, expansion and satisfaction and introduce greater organisation and rigour (e.g. quarterly account planning and reviews)
Support CCO and CEO with new business pitches, running platform demos, assisting the preparation of proposal and RFI/RFP responses, joining the tail of the sales cycles for smooth transition
Manage and track customer health KPIs
Responsible for managing a range of fast paced research projects – across multiple international locations
Act as main point of contact for the client on practical issues through the life of the project
Management of project teams in order to meet project management and research objectives
Write persuasive research proposals – propose and justify methodology and cost
Preparation of presentations to a high standard requiring little or no input from senior management
Ability to present findings to clients at a high level with strategic recommendations
Develop and maintain positive team performance and attitude

What we are looking for:

Qualifications & Technical Skills

Educated to at least degree level or equivalent
5+ years research experience
Good appreciation/understanding of marketing / client issues
Self-motivated
Ability to work independently as well as in a team
Previous experience working with FMCG companies is an advantage

Competencies Required

Excellent communication skills, both written and spoken
Ability to work under pressure and to meet tight deadlines
Ability to multitask
Excellent analytical skills
Commercially focused
Presentation experience

What’s in it for you:

Experience all the benefits of working within a leading tech scale-up including a broad, challenging, and diverse role, fun and collaborative working environment, strong team culture and inspiring ambitious Leadership Team.

Flexible location – work remotely or from our office in London Bridge
30 days holiday excluding bank holidays
Potential for flexible hours
Health Cash Plan
Pension
Other company perks include team socials and regular team events

You’ll also enjoy…

Flexible location – work remotely or from our offices in London Bridge and Cape Town
30 days holiday excluding bank holidays and Christmas
Potential for flexible hours
Health Cash Plan
Pension
Training allowance for personal and professional development
Other company perks include team socials, regular team events

Contact:

To apply, please send your CV and cover letter to [email protected] with the subject 'Senior Client Collaboration Lead Application'.